Return of goods

In the event that the customer is dissatisfied with the purchased product or service for any reason, the complaint may be submitted to the following e-mail address: matija.mihalj@gmail.com . The complaint may also be submitted in writing to the address: H Logistics doo, Ante Starčevića 83, 31400, Đakovo. We will promptly confirm receipt of the complaint in writing, and the response to the written complaint will be delivered within 15 days, whereby the complaint must contain at least the name, surname and address of the applicant.

The buyer has the right to return goods in the following cases:

• delivery of goods not ordered
• delivery of expired goods
• delivery of goods with defects or damage

In the case of a valid contract, the customer has the right to terminate the contract with a refund of the amount paid or exchange for a correct, undamaged and valid product.

H Logistics doo accepts the return of damaged, defective or incorrectly delivered goods at its own expense, if it is determined that the complaint is justified and that the buyer did not influence the correctness, damage or any defect of the goods. In the event of a justified complaint, the costs of replacing the product are fully borne by H Logistics doo

Right to unilaterally terminate the contract

The buyer has the right, without giving reasons, to unilaterally terminate a contract concluded outside business premises or at a distance within 14 days. The period begins to run from the day on which the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier. If the buyer has ordered several pieces of goods in one order that are delivered separately, or if the goods are delivered in several parts or shipments, the period begins to run from the day on which the last piece or the last shipment of goods is handed over to the buyer or a third party designated by the buyer, who is not the carrier.

The buyer is obliged to inform the trader of his decision to terminate the contract before the expiry of the deadline for unilateral termination of the contract, either by means of a form for unilateral termination of the contract or by any other unambiguous statement expressing his will to terminate the contract. The buyer's statement of termination of the contract must be sent before the expiry of the deadline for termination of the contract.

If the buyer exercises his right to unilaterally terminate the contract, the contracting parties are not obliged to fulfill their obligations under the off-premises contract and the distance contract. In the event of termination of the contract, each party is obliged to return to the other what it received under the contract.

The buyer is not obliged to reimburse any costs arising from the exercise of the right to unilaterally terminate the contract, except for those provided for in Articles 76 and 77 of the Consumer Protection Act. If the buyer exercises the right to unilaterally terminate the contract, the trader is obliged to refund to the buyer everything paid under the contract without delay, and no later than 14 days from the date of receipt of the notification of the buyer's decision to terminate the contract.

The trader is not obliged to reimburse additional costs resulting from the buyer's express choice of a type of transport other than the cheapest standard type of transport offered by the trader. Unless the trader has offered to take over the returned goods himself, the trader is obliged to reimburse the amount paid only after the goods have been returned to him or after the buyer provides proof that he has sent the goods back to the trader, if the trader was informed of this before receiving the goods.

The trader is obliged to refund the paid amount using the same means of payment that the buyer used when making the payment, unless the buyer expressly agrees to another method of refund, provided that the buyer does not incur any additional costs due to such refund. In the case of payment by cash on delivery, the trader will refund the amount for the returned product via bank transfer to the IBAN of the bank account provided by the buyer.

Unless the trader has offered to take over the goods returned by the buyer, the buyer must return the goods without delay and at the latest within 14 days from the day on which he informed the trader of his decision to terminate the contract. The buyer is deemed to have fulfilled his obligation on time if, before the expiry of the deadline, he sends the goods or hands them over to the trader or a person authorised by the trader to take over the goods.

The buyer bears only the direct costs of returning the goods, unless the trader has agreed to bear these costs or the trader has informed the buyer that he is obliged to bear these costs.

If, in the case of a contract concluded outside business premises, the goods have been delivered to the buyer's home at the time of conclusion of the contract, the trader shall bear the cost of returning the goods if, due to their nature, the goods cannot be returned in the usual way by post.

The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.

The buyer does not have the right to unilaterally terminate the contract if the subject of the contract is perishable goods or goods that expire quickly, or if the subject of the contract is sealed goods that are not suitable for return for health or hygiene reasons, if they were unsealed after delivery. Also, the buyer does not have the right to unilaterally terminate the contract for services that the trader has fully performed, and the performance has begun with the buyer's express prior consent and his confirmation that he is aware that he will lose the right to unilaterally terminate the contract if the service is fully performed.

You can download the form for unilateral termination of the contract in English or Croatian.